FAQ
Welcome!
I’m Maggie the Bear. All the jewelry I share with you is handmade by yours truly.
I’ve put together some frequently asked questions to make obtaining a MtB piece a smooth process for you. Please give this FAQ a read before purchasing any of pieces. I highly recommend following along on Instagram as I tend to answer many time sensitive questions in my posts.
How do I purchase a Maggie the Bear piece?
Due to the handmade quality of my jewelry, I am only able to present shop updates with a maximum inventory of 20 or sometimes more pieces, once a month. With every planned shop restock, I alert my IG followers with a date and time. This targeted date will also be written on my website’s homepage. I live in New England, so every update is scheduled in EST time. I do my best to have every shop update on a Sunday at 6 PM EST. Email subscribers will receive a notification of my update the day of as an extra reminder. Sometimes I offer early access codes to my shop in these emails!
Jewelry can sometimes sell out quickly, so I recommend setting a reminder of when my update will be. On my Instagram story I provide countdowns where viewers can actively choose to receive a notification reminder the day before and day of my shop update.
Do you accept refunds?
I do not accept refunds. Please think carefully before purchasing my work. I dedicate an immense amount of time crafting my jewelry and it is how I support myself. I do my best to include the necessary details behind each piece of jewelry in order for you to make an informed purchase, so please read the descriptions in each listing closely.
Your website says everything is sold out. Can I still place an order for your jewelry?
If everything on my website is marked as sold out, then I do not have any inventory for sale. I keep my sold out listings visible so folks have a gallery of my jewelry to preview. Consider these sold out pieces an example of what may be available in my next update. Each time I have a shop update, email subscribers will receive an itemized list of pieces that will be available to prepare themselves for a future restock.
Do you accept customs/commissions?
At this time I cannot accommodate custom or commissioned jewelry.
Can I reserve a piece ahead of time?
Unfortunately I cannot allow jewelry reservations.
What methods of payment do you accept?
You may checkout with PayPal or any major credit card through my shop. My store is hosted via Shopify, so all payments are managed through their network. My shop also offers payment installments.
What does "handcrafted jewelry" mean?
Every piece of jewelry I list on my website has been fabricated from sheets of silver or wire. I use many techniques to alter and form silver to match my own, personally drawn design. Each piece is different from one another and some jewelry may reflect my handmade quality.
Do you do repairs?
I will happily repair any piece that arrives damaged or requires a simple fix down the line like a chain or jump ring replacement. I craft my jewelry with significant care and attention to detail, so your new jewelry should last a lifetime if it is taken care of properly. However, if your piece has been damaged due to wear and tear (intense exercise, swimming in pools or the ocean, farming, landscaping, operating heavy machinery, rigorous activity) then I cannot guarantee a repair. Though my jewelry can be worn daily, it still requires the wearer to be mindful of what they put it through. Please send me an email at maggiekniffin@gmail.com if any TLC is necessary for your handmade jewelry and we can discuss potential options.
If I've lost your jewelry, can you make me another? I'll pay for it!
Unfortunately, I cannot accommodate remaking pieces that have been lost.
When will my order ship?
I give myself a seven day window to carefully package and mail all ready to ship items. Anything that is labeled “made to order” or “made to size” will have a specified production time in their listing description. Personal tracking numbers will be sent to you through email as soon as your order ships through USPS. I do not offer express shipping.
Do you ship outside of the US?
Unfortunately I cannot ship outside of the US at this time. Sorry!
If my question isn’t answered here, can I message you on Instagram?
I do my best to respond to all inquiries on Instagram. Some days I'm really on top of my messages but there are times where I fall behind. I hope this FAQ has provided enough information, but if you need any clarification you can totally send me a direct message. You may also email me: maggiekniffin@gmail.com
I want you to know that I make space for anyone who cares enough to support my work. I wouldn’t be able to do any of this without you!